As a customer of Domain Names International, either you’re satisfied, or you get your money back! No questions asked. Of course, you don’t get to keep the domain if you ask for a refund! Aside from that little nuance – should you ask for a refund, you will get it.

We just crossed over to our first 1,000 transactions! I’m happy to report that only one person out of more than a thousand elected to get a refund! We have only one paypal dispute and one credit card charge back in that time. These rates are phenominal in the industry. It means that we are doing something right here!

When we crossed over 1,000 transactions, we ran a survey to see what our customers think of our service. The results are in and they are great! Our customers love what we are doing here. From what I see on the survey, we have some things that people want improved and some things that people love:

We had 3 people complain that they didn’t realize that they are buying the domain, and that they would have to renew the domain anually. We have improved the language on our FAQ to make this more clear and we made right the customers who misunderstood this.

Many people have pointed out what we already know – our website is rather drab and boring. Sorry about that folks, we want to make it prettier, we really do! We are just backed up on improvements to our service and aesthetics has been pushed back a bit. But watch for a complete facelift coming soon!

We had 2 complaints that are very concerning to me, and I will make sure that it doesn’t happen again. 2 customers had a hard time reaching someone on customer service. We really try hard to have every call returned promptly and all emails responed to within 24 hours. We are going to put some control systems in place to be sure that no one has this experience again. As our customers, you deserve and will get prompt attention to your customer service needs – that is a promise!

Pricing flexibility – we had a lot of compliments for our effort to be open to fair negotiations on the price of the domain. If you deal with us in a reasonable manner and not offer some outrageously low price, we’ll work with you for sure.

Immediate delivery and ease of use – people love how fast you get up and running. Within moments of the transaction, your website can be up and running. We have some more improvements in this area coming in the next week. You’ll love the new post-sale setup process!

Customer service – we had a lot of very positive responses to our proactive customer service. We really work hard to impress our clients with our customer service, and our clients believe that we do a great job with it.

Buy Again

Fair Price

Secure Transaction

Prompt Delivery After The Sale

Customer Service

97%! Amazing!
I was disappointed with each of the 3 who said “no”, but I understand that this is part of the world of eCommerce. You will always have a few dissatisfied. We strive for 100% satisfaction and everyone who answered no to this question was given the option to reverse the transaction, and they all chose to keep it.

91%! Not bad!
We do have room to improve here, but I think it’s about right. Of course, some of our customers think that they should pay the same price as a new domain registration. While I understand the logic, it would be the death of the company! What I know for sure is that our prices are substantially lower than our legit competitors.

I understand anyone who is cautious buying online! Of course, people are always cautious buying online. I hope that our BuySafe bonding helps to make people feel more secure, along with the TrustGuard and HackerSafe. If you still have concerns, please consider payment by PayPal or request that we invoice you and you can write a check.

95%!
Clearly every customer who disagreed on this question got a follow up email or phone call. Our domains are always delivered within moments of the transaction. 2 of the complaints were actually because the customer wanted to transfer the domain immediately and didn’t like waiting 60 days, one had a hard time with our management interface and I got him all setup, the remaining had the delivery email land in bulk mail.

Only 6 out of 104! I reviewed the 6 people who were not happy. 2 of them were just not happy about anything (angry at the world or something). 2 more of them were actually unhappy with management (ie – me!) because I dropped the ball. 1 wanted live phone support and we will soon have live chat and phone support. and 1 sent emails that were missed. While 6 out of 104 is very good for the customer service industry, it’s not good enough for us! We are taking measures to strengthen in this area. Our customers will all be thrilled with our customer service or we will keep trying until they are!